terms + conditions
Orders can take up to four (4) business days to be processed and shipped. If there’s any delay in your shipment, or if an item is temporarily out of stock, we’ll let you know right away via email or telephone. If your order includes backordered items, your in-stock item(s) will be held until all items become available.
Once an order has been shipped, we are unable to amend the order. Orders are shipped via USPS or UPS. If a shipment has been delivered, but it’s not in your hands, the responsibility is yours. So check with a neighbor to see if they signed for you. If you refuse to accept a delivery, you are responsible for the original shipping charges and the cost of returning the package. After a package has left our shipping facility, we are no longer responsible for the package. Please contact your local postal service facility for more information (USPS 1-800-222-1811).
We do not ship on the following major holidays:
- New Year’s Day, Presidents’ Day, Memorial Day, July 4th, Labor Day, Thanksgiving (Thursday & Friday), Christmas Eve, Christmas Day, New Year's Eve