terms + conditions

shipping

Orders can take up to four (4) business days to be processed and shipped. If there’s any delay in your shipment, or if an item is temporarily out of stock, we’ll let you know right away via email or telephone. If your order includes backordered items, your in-stock item(s) will be held until all items become available. 

Once an order has been shipped, we are unable to amend the order. Orders are shipped via USPS or UPS. If a shipment has been delivered, but it’s not in your hands, the responsibility is yours. So check with a neighbor to see if they signed for you. If you refuse to accept a delivery, you are responsible for the original shipping charges and the cost of returning the package. After a package has left our shipping facility, we are no longer responsible for the package. Please contact your local postal service facility for more information (USPS 1-800-222-1811).

We do not ship on the following major holidays: 

  • New Year’s Day, Presidents’ Day, Memorial Day, July 4th, Labor Day, Thanksgiving (Thursday & Friday), Christmas Eve, Christmas Day, New Year's Eve 

Customs Duty & Tax & Delivery Charges

taxes + duties

A sales tax will be charged on the merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page. 
Design Copyright

returns + exchanges + refunds

Your satisfaction is our priority and we want to hear from you if a praduct does not fulfill your desires. Due to the nature of our products, we do not accept returns nor exchanges at this time and as a result do not offer refunds. We will issue a replacement in the case of faulty or damaged items within 30 days of purchase. If you are dissatisfied with a product please email us within 30 days of the purchase, include your order number, name and any information pertinant. We will respond within 4 business days to discuss options and find a remedy. Please email dresden@dresdenholden.com.